Customer Charter
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To ensure that all customer transactions at the service counter are completed within 5–15 minutes.
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To resolve customer complaints within 14 working days.
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To ensure that students graduate within the permitted duration of study.
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To provide consultation hours for students of at least 2 hours per week.
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To inform students of their coursework marks no later than 1 week before the final examination.
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To deliver high-quality teaching and learning (T&L) services through the use of latest and advanced technology.
